Managed Microsoft Dynamics 365

It just runs. No drama.

Managed services for Microsoft Dynamics 365 — minus the logo wall. Whatever your business does, we take the keys, clear the backlog and keep your CRM and support desk running. Your team stops firefighting and gets back to work.

99.9%
Uptime target · written in
15min
First response · critical
<4hr
Priority fix target
Book a strategy call
30 minutes. No deck. We'll tell you where the risk is.
We get it

You've felt this. So have we.

We've sat on the wrong end of broken systems and useless support. We know exactly what it costs you — which is exactly why we know what to kill.

We've watched good teams lose whole days to this. NOSIV 365 is the opposite of every line above.

Why us

The big partners sell you a roadmap. We run the thing.

Award badges and a wall of client logos don't fix your tickets on a Tuesday. Here's what working with NOSIV 365 actually feels like.

01

A named engineer, not a queue

You get a human who knows your environment by name — not a reference number and a four-day wait behind someone else's outage.

02

An SLA in writing, reported monthly

Response and fix targets you agree up front and can read in thirty seconds — not a "partnership" that quietly means more meetings.

03

Backlog cleared in week one

We stabilise before we strategise. The firefighting stops first; the roadmap deck can wait until things actually work.

04

One fixed fee, no lock-in theatre

A flat monthly retainer. No surprise day-rates, no twelve-month tie-in you have to fight your way out of.

What we run

Four things. Owned end to end.

Not advice you action yourself. Whatever your sector and whatever you sell, we hold the keys, do the work, and report on outcomes you can read in thirty seconds.

01

CRM managed services

The day-to-day running of the system your team lives in — admin, user support, keeping the data clean and the updates safe. So people actually use it, instead of working around it.

User supportData cleanupUpdates
02

Support desk

A real desk behind a real promise. When something breaks, you know who's on it and how fast it'll be fixed — every request logged, prioritised and tracked until it's done.

TriageResponse targetsReporting
03

Automation

We find the repetitive, manual work eating your team's time — approvals, handoffs, copy-paste between systems — and quietly automate it away. Hours handed back every week.

Power AutomateApprovalsIntegrations
04

Moves & connections

Moving onto Dynamics, or joining it up with the other tools you already use? We plan it, move your data safely, test it properly and sign it off — no nasty surprises.

Data migrationIntegrationsTesting
The stack

The stack we live in.

We don't dabble across ten platforms. We go deep on one — the Microsoft stack — and know it cold. Here's what we run, day in, day out.

Dynamics 365
  • SalesPipeline, leads, the deals your team lives in.
  • Customer ServiceCases, queues, SLAs, knowledge base.
  • Field ServiceScheduling, work orders, people on the road.
  • Customer InsightsCustomer data and journeys in one view.
  • Business CentralFinance and operations, joined up.
Power Platform
  • Power AutomateFlows that kill the manual, repetitive work.
  • Power AppsCustom apps without a dev army.
  • Power BIReports and dashboards that actually add up.
  • Copilot StudioAI agents wired into your own data.
  • Power PagesExternal sites and portals, on your data.
Foundation
  • DataverseThe clean data layer underneath it all.
  • AzureHosting, identity and the heavy lifting.
  • Microsoft 365Outlook, SharePoint, the daily tools.
  • TeamsWhere the work and the calls happen.
  • Entra IDLogins and access, locked down.
How we work

From chaos to calm.

Every engagement runs the same four stages. You always know exactly where you are.

STAGE 01

Onboard

We audit your environment, document what exists, and take secure ownership. Nothing changes until we understand it.

STAGE 02

Stabilise

Clear the backlog, fix what's broken, put monitoring in place. The firefighting stops here.

STAGE 03

Optimise

Now we improve — automation, cleaner data, faster flows — measured against the metrics that matter to you.

STAGE 04

Scale

Roadmap reviews, new modules, capacity that grows with you. A partner, not a ticket queue.

The commitment

Numbers we put in writing.

SLA floors, not marketing. They go in the agreement and we report against them every single month.

99.9%
Availability target
15min
First response · critical
<4hr
Priority fix target
24/7
Cover available · optional
Straight talk

We're not the biggest. There's no wall of awards here, no logo carousel — and we're not going to pretend otherwise.

What we have is this: we've been let down by software and bad support enough times to know what it quietly costs you. Hours. Money. People giving up on a tool they're forced to use every day.

So we built NOSIV 365 to be the opposite. No jargon. No logo wall. No bullshit. We take the keys, we fix the thing, and we tell you the truth about what's broken and what it'll take to put right.

That's the whole pitch.

— NOSIV 365 · built by people who've been on the wrong end of it
Straight answers

Things people actually ask.

No sales-speak. The real questions, answered plainly.

We're not even sure our setup is the real problem. Can you tell us? +

Yes — that's the first thing we do. We audit what you've got, in plain English, and tell you honestly whether it's the platform, the setup, the data, or just that no one owns it. The conversation costs nothing.

What even is Dynamics 365, in plain terms? +

It's the Microsoft system that runs your customer-facing work — sales, service, support, sometimes finance. If your team logs customers, cases or deals into a Microsoft tool, that's it. Our job is to keep it running and make it pleasant to use.

Do you work alongside our existing IT team? +

All the time. We can take the whole thing off your plate, or just the Dynamics part, and stay out of everyone else's lane. Whatever keeps things moving — we're not precious about it.

How fast can you actually take over? +

Usually days, not months. We start by taking secure, documented ownership and clearing the urgent stuff first. The firefighting tends to stop in week one.

We're mid-migration and it's a mess. Too late? +

No. Half-finished migrations are one of the most common things we walk into. We map what's actually there, stabilise it, and finish it properly — data tested and signed off, not just shoved across.

What does it cost? +

It depends on the size of your setup and how much cover you want — but it's always a flat monthly fee, agreed up front. No surprise day-rates, no lock-in theatre. The quickest way to a real number is a 30-minute call.

Apply for cover

Hand us the headache.

A 30-minute call. We'll look at your Dynamics setup, tell you honestly where the risk is, and show you what life looks like when it's properly run.